Remember when two pairs of jeans split and I got all upset with Zara for betraying me? This is what happened-
I got a letter from Inditex telling me to take the jeans back to Zara with proof of purchase like a credit card receipt and they'd give me my money back. I only had one pair of jeans, I'd already thrown the other pair in the trash. I went online and printed my credit card statement with the Zara purchase and my online order receipt. I also took the letter from Inditex which was a good thing. At first the employee at Zara didn't want to give me a refund without the tags and original receipt. However after they read the letter they gave me a refund.
As a result I fell back in love with Zara. Still my favorite European retailer by far. And they have great customer service.